Teacher professional quality: Counselling services with technology in Pandemic Covid-19

Authors

  • Agus Supriyanto Faculty of Teacher Training and Education, Universitas Ahmad Dahlan, Yogyakarta http://orcid.org/0000-0002-6430-6805
  • Sri Hartini Faculty of Teacher Training and Education, Universitas Ahmad Dahlan, Yogyakarta
  • Wahyu Nila Irdasari Faculty of Teacher Training and Education, Universitas Ahmad Dahlan, Yogyakarta
  • Aulia Miftahul Faculty of Teacher Training and Education, Universitas Ahmad Dahlan, Yogyakarta
  • Siska Oktapiana Faculty of Teacher Training and Education, Universitas Ahmad Dahlan, Yogyakarta
  • Sesya Dias Mumpuni Study Program of Guidance and Counselling, Pancasakti University, Tegal

DOI:

https://doi.org/10.25273/counsellia.v10i2.7768

Keywords:

School Counsellors, Media, Technology, Counselling

Abstract

The Covid-19 pandemic is affecting academic processes around the world and the emergence of problems in students. School counsellors have a significant role in helping problems and developing student potential through counselling services with digital technology media. This study focuses on discovering various technologies that were applied and used by school counsellors in the process of counselling services during the Covid-19 pandemic. The research method used a case study method, and a qualitative descriptive method with totally subject 20 teacher professional education alumni worked as school counsellors in various islands in Indonesia. The research instrument used an open questionnaire with distribution through google form media and descriptive qualitative data analysis. The results of the study found that asynchronous media and technology-based synchronous media were the leading alternatives for online counselling services during the Covid-19 epidemic. The use of asynchronous media with WhatsApp, Facebook, Instagram or social media, as well as synchronous media with Zoom, Webex, Google Meeting, or Hangout, can help solve problems and develop student potential. Recommendations for school counsellors to immediately adapt to the era of disruption and technology in counselling services. The following advice for the government is the administration of teacher and student welfare.

Downloads

Download data is not yet available.

Author Biographies

Agus Supriyanto, Faculty of Teacher Training and Education, Universitas Ahmad Dahlan, Yogyakarta

Guidance and Counselling

Sri Hartini, Faculty of Teacher Training and Education, Universitas Ahmad Dahlan, Yogyakarta

Teacher Professional Education

Wahyu Nila Irdasari, Faculty of Teacher Training and Education, Universitas Ahmad Dahlan, Yogyakarta

Guidance and Counselling

Aulia Miftahul, Faculty of Teacher Training and Education, Universitas Ahmad Dahlan, Yogyakarta

Guidance and Counselling

Siska Oktapiana, Faculty of Teacher Training and Education, Universitas Ahmad Dahlan, Yogyakarta

Guidance and Counselling

Sesya Dias Mumpuni, Study Program of Guidance and Counselling, Pancasakti University, Tegal

Guidance and Counselling

References

Abdullah, I. (2020). COVID-19: Threat and fear in Indonesia. Psychological Trauma: Theory, Research, Practice, and Policy, 12(5), 488. DOI: https://doi.org/10.1037/tra0000878

Alhadi, S., Supriyanto, A., & Dina, D. A. M. (2016). Media in guidance and counseling services: A tool and innovation for school counselor. SCHOULID: Indonesian Journal of School Counseling, 1(1), 6–11. DOI: https://doi.org/10.23916/schoulid.v1i1.35.6-11

Aliyyah, R. R., Rachmadtullah, R., Samsudin, A., Syaodih, E., Nurtanto, M., & Tambunan, A. R. S. (2020). The Perceptions of Primary School Teachers of Online Learning during the COVID-19 Pandemic Period: A Case Study in Indonesia. Journal of Ethnic and Cultural Studies, 7(2), 90–109. DOI: https://doi.org/10.29333/ejecs/388

Almanthari, A., Maulina, S., & Bruce, S. (2020). Secondary School Mathematics Teachers’ Views on E-learning Implementation Barriers during the COVID-19 Pandemic: The Case of Indonesia. Eurasia Journal of Mathematics, Science and Technology Education, 16(7), em1860. DOI: https://doi.org/10.29333/ejmste/8240

Aziz, A., Zork, N., Aubey, J. J., Baptiste, C. D., D’alton, M. E., Emeruwa, U. N., Fuchs, K. M., Goffman, D., Gyamfi-Bannerman, C., & Haythe, J. H. (2020). Telehealth for high-risk pregnancies in the setting of the COVID-19 pandemic. American Journal of Perinatology, 37(8), 800. DOI: https://doi.org/10.1055/s-0040-1712121

Bourdaillet, J. J. L., Peng, W., Sun, T., & Szymanski, M. H. (2016). Conversation analysis of asynchronous decentralized media. Google Patents.

Bower, M., Dalgarno, B., Kennedy, G. E., Lee, M. J., & Kenney, J. (2015). Design and implementation factors in blended synchronous learning environments: Outcomes from a cross-case analysis. Computers & Education, 86, 1–17. DOI: https://doi.org/10.1016/j.compedu.2015.03.006

Brown, N., Te Riele, K., Shelley, B., & Woodroffe, J. (2020). Learning at home during COVID-19: Effects on vulnerable young Australians. Independent Rapid Response Report.

Burgess, S., & Sievertsen, H. H. (2020). Schools, skills, and learning: The impact of COVID-19 on education. VoxEu. Org, 1.

Cao, W., Fang, Z., Hou, G., Han, M., Xu, X., Dong, J., & Zheng, J. (2020). The psychological impact of the COVID-19 epidemic on college students in China. Psychiatry Research, 112934. DOI: https://doi.org/10.1016/j.psychres.2020.112934

Chen, S., Li, F., Lin, C., Han, Y., Nie, X., Portnoy, R. N., & Qiao, Z. (2020). Challenges and recommendations for mental health providers during the COVID-19 pandemic: The experience of China’s First University-based mental health team. Globalization and Health, 16(1), 1–10. DOI: https://doi.org/10.1186/s12992-020-00591-2

Collie, R., & Martin, A. (2020). Teacher wellbeing during COVID-19.

Crawford, J., Butler-Henderson, K., Rudolph, J., Malkawi, B., Glowatz, M., Burton, R., Magni, P., & Lam, S. (2020). COVID-19: 20 countries’ higher education intra-period digital pedagogy responses. Journal of Applied Learning & Teaching, 3(1), 1–20. DOI: https://doi.org/10.37074/jalt.2020.3.1.7

Cucinotta, D., & Vanelli, M. (2020). WHO declares COVID-19 a pandemic. Acta Bio-Medica: Atenei Parmensis, 91(1), 157–160.

Dakasku, U. M., & Musa, S. (2020). Counselling As A Panacea For Stress Management During Covid-19 Pandemic Lockdown.

Djalante, R., Lassa, J., Setiamarga, D., Mahfud, C., Sudjatma, A., Indrawan, M., Haryanto, B., Sinapoy, M. S., Rafliana, I., & Djalante, S. (2020). Review and analysis of current responses to COVID-19 in Indonesia: Period of January to March 2020. Progress in Disaster Science, 100091. DOI: https://doi.org/10.1016/j.pdisas.2020.100091

Giota, K. G., & Kleftaras, G. (2014). Social media and counseling: Opportunities, risks and ethical considerations. International Journal of Psychological and Behavioral Sciences, 8(8), 2386–2388.

Greenhalgh, T., Wherton, J., Shaw, S., & Morrison, C. (2020). Video consultations for covid-19. British Medical Journal Publishing Group. DOI: https://doi.org/10.1136/bmj.m998

Grishchenko, D., Iutzeler, F., Malick, J., & Amini, M.-R. (2018). Asynchronous distributed learning with sparse communications and identification. ArXiv Preprint ArXiv:1812.03871.

Hartley, M. T., Johnston, S. P., & Tarvydas, V. M. (2015). The ethics and practice of social media advocacy in rehabilitation counseling. Journal of Rehabilitation, 81(1), 42.

Ifdil, I., Fadli, R. P., Suranata, K., Zola, N., & Ardi, Z. (2020). Online mental health services in Indonesia during the COVID-19 outbreak. Asian Journal of Psychiatry. DOI: https://doi.org/10.1016/j.ajp.2020.102153

Iyer, P., Aziz, K., & Ojcius, D. M. (2020). Impact of COVID-19 on dental education in the United States. Journal of Dental Education, 84(6), 718–722. DOI: https://doi.org/10.1002/jdd.12163

Kapasia, N., Paul, P., Roy, A., Saha, J., Zaveri, A., Mallick, R., Barman, B., Das, P., & Chouhan, P. (2020). Impact of lockdown on learning status of undergraduate and postgraduate students during COVID-19 pandemic in West Bengal, India. Children and Youth Services Review, 116, 105194. DOI: https://doi.org/10.1016/j.childyouth.2020.105194

Kaplan, D. M., Wade, M. E., Conteh, J. A., & Martz, E. T. (2011). Legal and ethical issues surrounding the use of social media in counseling. Counseling and Human Development, 43(8), 1.

Khemani, S. (2020). An Opportunity to Build Legitimacy and Trust in Public Institutions in the Time of COVID-19. World Bank. DOI: https://doi.org/10.1596/33715

Lan, C.-M. (2016). Predictors of willingness to use cyber counseling for college students with disabilities. Disability and Health Journal, 9(2), 346–352. DOI: https://doi.org/10.1016/j.dhjo.2015.11.004

Lattie, E. G., Lipson, S. K., & Eisenberg, D. (2019). Technology and college student mental health: Challenges and opportunities. Frontiers in Psychiatry, 10, 246. DOI: https://doi.org/10.3389/fpsyt.2019.00246

Lloyd-Hazlett, J., Hobbs, J. R., & Honderich, E. M. (2017). Student counselors’ perceptions of ethical client referrals. Counseling and Values, 62(2), 180–197. DOI: https://doi.org/10.1002/cvj.12058

Majeed, A., & Ali, M. (2018). How Internet-of-Things (IoT) making the university campuses smart? QA higher education (QAHE) perspective. 2018 IEEE 8th Annual Computing and Communication Workshop and Conference (CCWC), 646–648. DOI: https://doi.org/10.1109/CCWC.2018.8301774

Munir, A. (2018). The Effect Of Group Counselling Services Using An Eclectic Approach To Anxiety Talking In Front Of The Class Students At SMA Negeri 4 Medan, 2017/2018. IOSR Journal of Humanities and Social Science (IOSR-JHSS), 23(7), 7.

Nimrod, G. (2017). Older audiences in the digital media environment. Information, Communication & Society, 20(2), 233–249. DOI: https://doi.org/10.1080/1369118X.2016.1164740

Pragholapati, A. (2020). COVID-19 IMPACT ON STUDENTS. DOI: https://doi.org/10.35542/osf.io/895ed

Prahani, B. K., & Cheng, T.-H. (2020). “New Normal†in Learning and Teaching. Studies in Learning and Teaching, 1(2), 63–65. DOI: https://doi.org/10.46627/silet.v1i2.41

Prawiro, I. Y. (2020). Vocational Teachers Challenges in Developing Their Professional Competence in Indramayu. Vision: Journal for Language and Foreign Language Learning, 8(2), 169–180. DOI: https://doi.org/10.21580/vjv9i14436

Purwanto, A., Asbari, M., Fahlevi, M., Mufid, A., Agistiawati, E., Cahyono, Y., & Suryani, P. (2020). Impact of Work From Home (WFH) on Indonesian Teachers Performance During the Covid-19 Pandemic: An Exploratory Study. International Journal of Advanced Science and Technology, 29(05), 6235–6244.

Puspitasari, L., & Ishii, K. (2016). Digital divides and mobile Internet in Indonesia: Impact of smartphones. Telematics and Informatics, 33(2), 472–483. DOI: https://doi.org/10.1016/j.tele.2015.11.001

Putra, P., Liriwati, F. Y., Tahrim, T., Syafrudin, S., & Aslan, A. (2020). The Students Learning from Home Experiences during Covid-19 School Closures Policy In Indonesia. Jurnal Iqra’: Kajian Ilmu Pendidikan, 5(2), 30–42. DOI: https://doi.org/10.25217/ji.v5i2.1019

Rahardjo, D., Lubis, D. P., & HARIJATI, I. S. (2016). INTERNET ACCESS AND USAGE IN IMPROVING STUDENTS’SELF-DIRECTED LEARNING IN INDONESIA OPEN UNIVERSITY. Turkish Online Journal of Distance Education, 17(2). DOI: https://doi.org/10.17718/tojde.90196

Rana, W., Mukhtar, S., & Mukhtar, S. (2020). Mental health of medical workers in Pakistan during the pandemic COVID-19 outbreak. Asian Journal of Psychiatry, 51, 102080. DOI: https://doi.org/10.1016/j.ajp.2020.102080

Saha, K., Weber, I., & De Choudhury, M. (2018). A social media based examination of the effects of counseling recommendations after student deaths on college campuses. Proceedings of the... International AAAI Conference on Weblogs and Social Media. International AAAI Conference on Weblogs and Social Media, 2018, 320. DOI: https://doi.org/10.1609/icwsm.v12i1.15016

Scholl, M. B., Hayden, S. C., & Clarke, P. B. (2017). Promoting optimal student engagement in online counseling courses. The Journal of Humanistic Counseling, 56(3), 197–210. DOI: https://doi.org/10.1002/johc.12053

Setiati, S., & Azwar, M. K. (2020). COVID-19 and Indonesia. Acta Medica Indonesiana, 52(1), 84–89.

Shamma, D. A. (2016). Synchronous delivery of media content in a collaborative environment. Google Patents.

Svinhufvud, K., Voutilainen, L., & Weiste, E. (2017). Normalizing in student counseling: Counselors’ responses to students’ problem descriptions. Discourse Studies, 19(2), 196–215. DOI: https://doi.org/10.1177/1461445617691704

Utami, D. R. F., & Latiana, L. (2018). Teachers’ Perception of The Professional Competencies and Digital Media Use at Early Childhood Institution in Indonesia. 4th International Conference on Early Childhood Education. Semarang Early Childhood Research and Education Talks (SECRET 2018). DOI: https://doi.org/10.2991/secret-18.2018.3

Utami, I. L. P. (2018). The Online Learning of Teacher Profession Education Program (PPG) for In-Service English Teachers: Challenges and Accelerated Learning Factors. JPI (Jurnal Pendidikan Indonesia), 7(2), 145–153.

Van Bavel, J. J., Baicker, K., Boggio, P. S., Capraro, V., Cichocka, A., Cikara, M., Crockett, M. J., Crum, A. J., Douglas, K. M., & Druckman, J. N. (2020). Using social and behavioural science to support COVID-19 pandemic response. Nature Human Behaviour, 1–12. DOI: https://doi.org/10.31234/osf.io/y38m9

Vostanis, P., & Bell, C. A. (2020). Counselling and psychotherapy post-COVID-19. Counselling and Psychotherapy Research, 20(3), 389–393. DOI: https://doi.org/10.1002/capr.12325

Watts, L. (2016). Synchronous and asynchronous communication in distance learning: A review of the literature. Quarterly Review of Distance Education, 17(1), 23.

Willow, R. A., Tobin, D., Chong, W. Y., Jeffery, A., Strohmeyer, D., & Morine, N. (2018). A social media policy for clinical mental health counseling programs. The Journal of Counselor Preparation and Supervision, 11(2), 9.

Woo, H., Dondanville, A., Jang, H., Na, G., & Jang, Y. (2020). A Content Analysis of the Counseling Literature on Technology Integration: American Counseling Association (ACA) Counseling Journals between 2000 and 2018. International Journal for the Advancement of Counselling, 42(3), 319–333. DOI: https://doi.org/10.1007/s10447-020-09406-w

Xiao, Z., Rodriguez, M. A., Fang, C. M., Gao, J., Robins, C., & Rosenthal, M. Z. (2019). The effect of patient education on Chinese adolescent and parental beliefs about counselors’ breaches of confidentiality. The Journal of Behavioral Health Services & Research, 46(2), 340–352. DOI: https://doi.org/10.1007/s11414-018-9639-2

Yanti, B., Wahyudi, E., Wahiduddin, W., Novika, R. G. H., Arina, Y. M. D., Martani, N. S., & Nawan, N. (2020). Community knowledge, attitudes, and behavior towards social distancing policy as prevention transmission of COVID-19 in indonesia. Jurnal Administrasi Kesehatan Indonesia, 8(2), 4–14. DOI: https://doi.org/10.20473/jaki.v8i2.2020.4-14

Zainudin, Z. N., & Yusop, Y. M. (2018). Client’s Satisfaction in Face-to Face Counseling and Cyber Counseling Approaches: A Comparison. International Journal of Academic Research in Business and Social Sciences, 8(3), 677–684. DOI: https://doi.org/10.6007/IJARBSS/v8-i3/3992

Zhang, W., Wang, Y., Yang, L., & Wang, C. (2020). Suspending classes without stopping learning: China’s education emergency management policy in the COVID-19 Outbreak. Multidisciplinary Digital Publishing Institute. DOI: https://doi.org/10.3390/jrfm13030055

Downloads

Published

2020-11-24

Issue

Vol. 10 No. 2 (2020)

Section

Articles

License

In order to be accepted and published by Counsellia: Jurnal Bimbingan dan Konseling, the author(s) submitting the article manuscript should complete all the review stages. By submitting the manuscript the author(s) agreed to the following terms:

  1. The copyright of received articles shall be assigned to Counsellia: Jurnal Bimbingan dan Konseling. The intended copyright includes the right to publish articles in various forms (including reprints). Counsellia: Jurnal Bimbingan dan Konseling maintain the publishing rights to the published articles.

  2. Authors are allowed to use their articles for any legal purposes deemed necessary without written permission from Counsellia: Jurnal Bimbingan dan Konseling with an acknowledgement of initial publication to this journal.

  3. Author sent the copyright transfer form (here) to the journal.

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.