Teacher professional quality: Counselling services with technology in Pandemic Covid-19

Agus Supriyanto; Sri Hartini; Wahyu Nila Irdasari; Aulia Miftahul; Siska Oktapiana; Sesya Dias Mumpuni

doi:10.25273/counsellia.v10i2.7768

Teacher professional quality: Counselling services with technology in Pandemic Covid-19

Agus Supriyanto, Sri Hartini, Wahyu Nila Irdasari, Aulia Miftahul, Siska Oktapiana, Sesya Dias Mumpuni

Abstract

The Covid-19 pandemic is affecting academic processes around the world and the emergence of problems in students. School counsellors have a significant role in helping problems and developing student potential through counselling services with digital technology media. This study focuses on discovering various technologies that were applied and used by school counsellors in the process of counselling services during the Covid-19 pandemic. The research method used a case study method, and a qualitative descriptive method with totally subject 20 teacher professional education alumni worked as school counsellors in various islands in Indonesia. The research instrument used an open questionnaire with distribution through google form media and descriptive qualitative data analysis. The results of the study found that asynchronous media and technology-based synchronous media were the leading alternatives for online counselling services during the Covid-19 epidemic. The use of asynchronous media with WhatsApp, Facebook, Instagram or social media, as well as synchronous media with Zoom, Webex, Google Meeting, or Hangout, can help solve problems and develop student potential. Recommendations for school counsellors to immediately adapt to the era of disruption and technology in counselling services. The following advice for the government is the administration of teacher and student welfare.

Keywords

School Counsellors, Media, Technology, Counselling

Full Text:

PDF

References

Abdullah, I. (2020). COVID-19: Threat and fear in Indonesia. Psychological Trauma: Theory, Research, Practice, and Policy, 12(5), 488.

Alhadi, S., Supriyanto, A., & Dina, D. A. M. (2016). Media in guidance and counseling services: A tool and innovation for school counselor. SCHOULID: Indonesian Journal of School Counseling, 1(1), 6–11.

Aliyyah, R. R., Rachmadtullah, R., Samsudin, A., Syaodih, E., Nurtanto, M., & Tambunan, A. R. S. (2020). The Perceptions of Primary School Teachers of Online Learning during the COVID-19 Pandemic Period: A Case Study in Indonesia. Journal of Ethnic and Cultural Studies, 7(2), 90–109.

Almanthari, A., Maulina, S., & Bruce, S. (2020). Secondary School Mathematics Teachers’ Views on E-learning Implementation Barriers during the COVID-19 Pandemic: The Case of Indonesia. Eurasia Journal of Mathematics, Science and Technology Education, 16(7), em1860.

Aziz, A., Zork, N., Aubey, J. J., Baptiste, C. D., D’alton, M. E., Emeruwa, U. N., Fuchs, K. M., Goffman, D., Gyamfi-Bannerman, C., & Haythe, J. H. (2020). Telehealth for high-risk pregnancies in the setting of the COVID-19 pandemic. American Journal of Perinatology, 37(8), 800.

Bourdaillet, J. J. L., Peng, W., Sun, T., & Szymanski, M. H. (2016). Conversation analysis of asynchronous decentralized media. Google Patents.

Bower, M., Dalgarno, B., Kennedy, G. E., Lee, M. J., & Kenney, J. (2015). Design and implementation factors in blended synchronous learning environments: Outcomes from a cross-case analysis. Computers & Education, 86, 1–17.

Brown, N., Te Riele, K., Shelley, B., & Woodroffe, J. (2020). Learning at home during COVID-19: Effects on vulnerable young Australians. Independent Rapid Response Report.

Burgess, S., & Sievertsen, H. H. (2020). Schools, skills, and learning: The impact of COVID-19 on education. VoxEu. Org, 1.

Cao, W., Fang, Z., Hou, G., Han, M., Xu, X., Dong, J., & Zheng, J. (2020). The psychological impact of the COVID-19 epidemic on college students in China. Psychiatry Research, 112934.

Chen, S., Li, F., Lin, C., Han, Y., Nie, X., Portnoy, R. N., & Qiao, Z. (2020). Challenges and recommendations for mental health providers during the COVID-19 pandemic: The experience of China’s First University-based mental health team. Globalization and Health, 16(1), 1–10.

Collie, R., & Martin, A. (2020). Teacher wellbeing during COVID-19.

Crawford, J., Butler-Henderson, K., Rudolph, J., Malkawi, B., Glowatz, M., Burton, R., Magni, P., & Lam, S. (2020). COVID-19: 20 countries’ higher education intra-period digital pedagogy responses. Journal of Applied Learning & Teaching, 3(1), 1–20.

Cucinotta, D., & Vanelli, M. (2020). WHO declares COVID-19 a pandemic. Acta Bio-Medica: Atenei Parmensis, 91(1), 157–160.

Dakasku, U. M., & Musa, S. (2020). Counselling As A Panacea For Stress Management During Covid-19 Pandemic Lockdown.

Djalante, R., Lassa, J., Setiamarga, D., Mahfud, C., Sudjatma, A., Indrawan, M., Haryanto, B., Sinapoy, M. S., Rafliana, I., & Djalante, S. (2020). Review and analysis of current responses to COVID-19 in Indonesia: Period of January to March 2020. Progress in Disaster Science, 100091.

Giota, K. G., & Kleftaras, G. (2014). Social media and counseling: Opportunities, risks and ethical considerations. International Journal of Psychological and Behavioral Sciences, 8(8), 2386–2388.

Greenhalgh, T., Wherton, J., Shaw, S., & Morrison, C. (2020). Video consultations for covid-19. British Medical Journal Publishing Group.

Grishchenko, D., Iutzeler, F., Malick, J., & Amini, M.-R. (2018). Asynchronous distributed learning with sparse communications and identification. ArXiv Preprint ArXiv:1812.03871.

Hartley, M. T., Johnston, S. P., & Tarvydas, V. M. (2015). The ethics and practice of social media advocacy in rehabilitation counseling. Journal of Rehabilitation, 81(1), 42.

Ifdil, I., Fadli, R. P., Suranata, K., Zola, N., & Ardi, Z. (2020). Online mental health services in Indonesia during the COVID-19 outbreak. Asian Journal of Psychiatry.

Iyer, P., Aziz, K., & Ojcius, D. M. (2020). Impact of COVID-19 on dental education in the United States. Journal of Dental Education, 84(6), 718–722.

Kapasia, N., Paul, P., Roy, A., Saha, J., Zaveri, A., Mallick, R., Barman, B., Das, P., & Chouhan, P. (2020). Impact of lockdown on learning status of undergraduate and postgraduate students during COVID-19 pandemic in West Bengal, India. Children and Youth Services Review, 116, 105194.

Kaplan, D. M., Wade, M. E., Conteh, J. A., & Martz, E. T. (2011). Legal and ethical issues surrounding the use of social media in counseling. Counseling and Human Development, 43(8), 1.

Khemani, S. (2020). An Opportunity to Build Legitimacy and Trust in Public Institutions in the Time of COVID-19. World Bank.

Lan, C.-M. (2016). Predictors of willingness to use cyber counseling for college students with disabilities. Disability and Health Journal, 9(2), 346–352.

Lattie, E. G., Lipson, S. K., & Eisenberg, D. (2019). Technology and college student mental health: Challenges and opportunities. Frontiers in Psychiatry, 10, 246.

Lloyd-Hazlett, J., Hobbs, J. R., & Honderich, E. M. (2017). Student counselors’ perceptions of ethical client referrals. Counseling and Values, 62(2), 180–197.

Majeed, A., & Ali, M. (2018). How Internet-of-Things (IoT) making the university campuses smart? QA higher education (QAHE) perspective. 2018 IEEE 8th Annual Computing and Communication Workshop and Conference (CCWC), 646–648.

Munir, A. (2018). The Effect Of Group Counselling Services Using An Eclectic Approach To Anxiety Talking In Front Of The Class Students At SMA Negeri 4 Medan, 2017/2018. IOSR Journal of Humanities and Social Science (IOSR-JHSS), 23(7), 7.

Nimrod, G. (2017). Older audiences in the digital media environment. Information, Communication & Society, 20(2), 233–249.

Pragholapati, A. (2020). COVID-19 IMPACT ON STUDENTS.

Prahani, B. K., & Cheng, T.-H. (2020). “New Normal” in Learning and Teaching. Studies in Learning and Teaching, 1(2), 63–65.

Prawiro, I. Y. (2020). Vocational Teachers Challenges in Developing Their Professional Competence in Indramayu. Vision: Journal for Language and Foreign Language Learning, 8(2), 169–180.

Purwanto, A., Asbari, M., Fahlevi, M., Mufid, A., Agistiawati, E., Cahyono, Y., & Suryani, P. (2020). Impact of Work From Home (WFH) on Indonesian Teachers Performance During the Covid-19 Pandemic: An Exploratory Study. International Journal of Advanced Science and Technology, 29(05), 6235–6244.

Puspitasari, L., & Ishii, K. (2016). Digital divides and mobile Internet in Indonesia: Impact of smartphones. Telematics and Informatics, 33(2), 472–483.

Putra, P., Liriwati, F. Y., Tahrim, T., Syafrudin, S., & Aslan, A. (2020). The Students Learning from Home Experiences during Covid-19 School Closures Policy In Indonesia. Jurnal Iqra’: Kajian Ilmu Pendidikan, 5(2), 30–42.

Rahardjo, D., Lubis, D. P., & HARIJATI, I. S. (2016). INTERNET ACCESS AND USAGE IN IMPROVING STUDENTS’SELF-DIRECTED LEARNING IN INDONESIA OPEN UNIVERSITY. Turkish Online Journal of Distance Education, 17(2).

Rana, W., Mukhtar, S., & Mukhtar, S. (2020). Mental health of medical workers in Pakistan during the pandemic COVID-19 outbreak. Asian Journal of Psychiatry, 51, 102080.

Saha, K., Weber, I., & De Choudhury, M. (2018). A social media based examination of the effects of counseling recommendations after student deaths on college campuses. Proceedings of the... International AAAI Conference on Weblogs and Social Media. International AAAI Conference on Weblogs and Social Media, 2018, 320.

Scholl, M. B., Hayden, S. C., & Clarke, P. B. (2017). Promoting optimal student engagement in online counseling courses. The Journal of Humanistic Counseling, 56(3), 197–210.

Setiati, S., & Azwar, M. K. (2020). COVID-19 and Indonesia. Acta Medica Indonesiana, 52(1), 84–89.

Shamma, D. A. (2016). Synchronous delivery of media content in a collaborative environment. Google Patents.

Svinhufvud, K., Voutilainen, L., & Weiste, E. (2017). Normalizing in student counseling: Counselors’ responses to students’ problem descriptions. Discourse Studies, 19(2), 196–215.

Utami, D. R. F., & Latiana, L. (2018). Teachers’ Perception of The Professional Competencies and Digital Media Use at Early Childhood Institution in Indonesia. 4th International Conference on Early Childhood Education. Semarang Early Childhood Research and Education Talks (SECRET 2018).

Utami, I. L. P. (2018). The Online Learning of Teacher Profession Education Program (PPG) for In-Service English Teachers: Challenges and Accelerated Learning Factors. JPI (Jurnal Pendidikan Indonesia), 7(2), 145–153.

Van Bavel, J. J., Baicker, K., Boggio, P. S., Capraro, V., Cichocka, A., Cikara, M., Crockett, M. J., Crum, A. J., Douglas, K. M., & Druckman, J. N. (2020). Using social and behavioural science to support COVID-19 pandemic response. Nature Human Behaviour, 1–12.

Vostanis, P., & Bell, C. A. (2020). Counselling and psychotherapy post-COVID-19. Counselling and Psychotherapy Research, 20(3), 389–393.

Watts, L. (2016). Synchronous and asynchronous communication in distance learning: A review of the literature. Quarterly Review of Distance Education, 17(1), 23.

Willow, R. A., Tobin, D., Chong, W. Y., Jeffery, A., Strohmeyer, D., & Morine, N. (2018). A social media policy for clinical mental health counseling programs. The Journal of Counselor Preparation and Supervision, 11(2), 9.

Woo, H., Dondanville, A., Jang, H., Na, G., & Jang, Y. (2020). A Content Analysis of the Counseling Literature on Technology Integration: American Counseling Association (ACA) Counseling Journals between 2000 and 2018. International Journal for the Advancement of Counselling, 42(3), 319–333.

Xiao, Z., Rodriguez, M. A., Fang, C. M., Gao, J., Robins, C., & Rosenthal, M. Z. (2019). The effect of patient education on Chinese adolescent and parental beliefs about counselors’ breaches of confidentiality. The Journal of Behavioral Health Services & Research, 46(2), 340–352.

Yanti, B., Wahyudi, E., Wahiduddin, W., Novika, R. G. H., Arina, Y. M. D., Martani, N. S., & Nawan, N. (2020). Community knowledge, attitudes, and behavior towards social distancing policy as prevention transmission of COVID-19 in indonesia. Jurnal Administrasi Kesehatan Indonesia, 8(2), 4–14.

Zainudin, Z. N., & Yusop, Y. M. (2018). Client’s Satisfaction in Face-to Face Counseling and Cyber Counseling Approaches: A Comparison. International Journal of Academic Research in Business and Social Sciences, 8(3), 677–684.

Zhang, W., Wang, Y., Yang, L., & Wang, C. (2020). Suspending classes without stopping learning: China’s education emergency management policy in the COVID-19 Outbreak. Multidisciplinary Digital Publishing Institute.