Pertamina Retail's Legal Responsibilities in Self Service Services
Keywords:
Self Service Technology, Protection, Consumers, LossesAbstract
Self-service technologies (SST) are technological intermediaries that enable customers to produce their own services. Recently, self-service services at gas stations have become popular among consumers. This service allows customers to refuel their vehicles without the help of gas station attendants. This gives customers the flexibility and convenience of refueling according to their needs. This self-service technology is proven to provide convenience and efficiency for the public in refueling. The most important thing in refueling is consumer safety and risk. Apart from that, self-service technology is also available. There are no special government regulations for PT. Pertamina.
Downloads
References
Ahmadi Miru dan Sutarman Yodo. 2008. Hukum Perlindungan Konsumen
Hartono Redjeki Sri. 2000. Aspek Aspek Perlindungan Konsumen Pada Era Perdagangan Bebas, Hukum Perlindungan Konsumen (Mandar Maju Bandung)
Kogoya, Isina. 2015. ‘Sistem Pertanggungjawaban PT PLN Terhadap Konsumen Pengguna Jasa Listrik Negara’, Lex et Societatis, III.3/Apr/2015: 138–43 <https://ejournal.unsrat.ac.id/index.php/lexetsocietatis/article/view/7917>
Marzuki, Peter Mahmud. 2021. Penelitian Hukum (Kencana)
Putra, I Putu Wiadnyana, Si Ngurah Ardhya, and I Ketut Sudiatmaka. 2021. ‘Perlindungan Hukum Bagi Konsumen Bahan Bakar Minyak Ditinjau Dari Undang-Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen (Studi Kasus Kecurangan SPBU Dalam Pengisian Bahan Bakar Minyak Di Kecamatan Melaya)’, E-Journal Komunitas Yustisia Universitas Pendidikan Ganesha, 4.2: 493–500
Ramdhani, Rafdi Dzulfikar, Lukman M. Baga, and Popong Nurhayati. 2021. ‘Strategi Bisnis Pt Xyz Pada Industri Fuel Retail Di Dki Jakarta Dan Banten’, Jurnal Aplikasi Bisnis Dan Manajemen, 7.3: 643–54 <https://doi.org/10.17358/jabm.7.3.643>
Sagung Istri Dianita, Gusti Agung, A.A Sri Indrawati, and I Made Priyanto Dedy. 2018. ‘Tanggung Jawab Pelaku Usaha SPBU Pertamina Terhadap Kerugian Konsumen Pada Pembelian BBM Dengan Jumlah Takaran Yang Tidak Sesuai Di Kecamatan Kerambitan Tabanan’: 8
Sastradinata, Dhevi Nayasari. 2019. ‘Aspek Pertanggungjawaban Pengemudi Ojek Online Dalam Kasus Kecelakaan Yang Melibatkan Penumpang Dilihat Dari Hukum Perlindungan Konsumen’, Jurnal Independent, 6.2: 113 <https://doi.org/10.30736/ji.v6i2.80>
Septiani Hutapea NIM, Manatap, and Kementerian Pendidikan Dan Kebudayaan Universitas Jember Fakultas Hukum. [n.d.]. KENYAMANAN KONSUMEN RESPONSIBILITY OF TAXIBIKE COMPANY IN INDONESIA TOWARDS BY SECURITY, SAFETY, AND COMFORT OF CONSUMERS OF TAXIBIKE SERVICE USERS
Tuela, Marcelo Leonardo. 2014. ‘Upaya Hukum Perlindungan Konsumen Terhadap Barang Yang Diperdagangkan’, Lex Privatum, 2.3: 56–70
Yuanitasari, Deviana, Sonny Dewi Judiasih, and Ratu Chairunissa. 2020. ‘Consumer Protection Related To Dispensing Pump Manipulation in Spbu (Gas Station)’, Jurnal Pembaharuan Hukum, 7.2: 141 <https://doi.org/10.26532/jph.v7i2.10855>
Zulham. 2013. Hukum Perlindungan Konsumen, Jakarta
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Kevin Agung Wirayuda, H.R Adianto Mardijono

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Authors who publish this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution-Share Alike 4.0 that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors can separately make additional contractual arrangements for non-exclusive distribution published by the journal (e.g., publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are allowed and encouraged to send their work via online (e.g., in the institutional repositories or their website) after published by the journal.