ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN UMKM JASA SERVIS SEPEDA MOTOR

2024-08-21T11:54:14+07:00

As an economic growth, kind of human needs has become specifically. It is not only primary needs, but also secondary needs. Now, motorcycle has become human needs that basically everyone has it. As increase motorcycle users, repair services, also growth. This research is aim to find out effect of service quality on customers satisfaction in motorcycle service based on expectation and reality about tangibles, reliability, responsiveness, assurance and empathy for get priority attribute to improve. Importance Performance Analysis, and Customer Satisfaction Index method used in this research. Purposive sampling is used on 27 sample. IPA analysis found that services quality have a significant effect to customers satisfaction, based on 16 item questionnaire,it has 73,3%. It proves customers expectation didnâ€™t match with reality. Furthermore, priority items that need to be fixed is tidiness and cleanliness, spare part and tool completeness, and on time of repairing.

PENDEKATAN DESIGN FOR MANUFACTURE AND ASSEMBLY (DFMA) DAN HOUSE OF QUALITY (HoQ) UNTUK MERANCANG PALU MULTIFUNGSI

2024-08-21T11:54:15+07:00

The manufacturing industry has developed a lot both in the manufacturing and service industries. A very rapid and very dynamic development especially in the type of industry of irritating equipment and armoury. The development of tools began in 1775 by John Wilkinso who made the horizontal drill for the inner cylinder surface work. Nowadays a lot of new model tools are emerging that are required by distractions and disruptions. Examples are hammer and socket keys that are growing so rapidly and the industry is starting to keep competing to give innovation and advantages to its products so that it produces comfortable products and competitive prices. The aim of this study is to design a multifunctional hammer using the Design for Manufacturing and Assembly (DFMA) approach by looking at the conformity of product quality criteria based on the House of Quality (HoQ) as well as evaluating the prototype according to consumer criteria.

Keywords: Tool design, hammer, socket wrenche, DFMA, and HOQ

ABSTRAK

Sektor industri manufaktur pada saat ini sudah mengalami kemajuan yang sangat signifikan baik di sektor industri manufaktur maupun jasa. Kemajuan yang sangat cepat dan sangat dinamis terutama pada jenis industri berupa peralatan perbengkelan dan pertukangan. Mulainya perkembangan perkakas diawali tahun 1775 oleh John Wilkinso yang membuat bor horizontal untuk pengerjaan permukaan silinder dalam. Saat ini banyak bermunculan perkakas model baru yang dibutuhkan oleh perbengkelan dan pertukangan. Sebagai contoh adalah palu dan kunci sok yang berkembang begitu pesatnya dan industri mulai terus bersaing memberikan inovasi dan keunggulan produknya sehingga menghasilkan produk yang nyaman dan harga yang bersaing. Tujuan dari penelitian ini adalah untuk merancang palu multifungsi dengan menggunakan pendekatan Design for Manufacturing and Assembly (DFMA) dengan melihat kesesuaian kriteria kualitas produk berdasarkan House of Quality (HoQ) serta mengevaluasi prototype sesuai dengan kriteria konsumen.

Kata kunci: Perancangan alat, Palu, Kunci sok, DFMA, dan HoQ

KAIZEN : Management Systems & Industrial Engineering Journal

ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN UMKM JASA SERVIS SEPEDA MOTOR

PENDEKATAN DESIGN FOR MANUFACTURE AND ASSEMBLY (DFMA) DAN HOUSE OF QUALITY (HoQ) UNTUK MERANCANG PALU MULTIFUNGSI